Piecework
I forget why exactly, but I’m on a daily email list for the US fast food industry. I’ve learned all sorts of colourful facts about change management practices and customer loyalty schemes, and it’s getting harder to avoid the conclusion that higher education institutions and quick service restaurants are marching to a similar drum. Mad Greens*, for example, is currently pitching for the same trifecta of improved service quality, compliance and productivity that informs most of the divisional workplans I’ve…
Continue Reading